Fiji Order - Shipping Policies

1.     Order Placement

Description:

  • The customer selects a product, adds it to the cart, and completes the checkout process.
  • Key Actions:
  •  Customer provides shipping & billing information.Customer chooses delivery method (standard, express, etc.).
  • Customer makes payment (credit card, PayPal, etc.).
  • System confirms order and generates an Order Confirmation Email.

2.     Order Processing

Description:

  • The online store reviews and verifies the order.
  •   Key Actions:
  • Payment is authorized and captured.
  •  Order details are validated (e.g., stock availability, shipping info).
  • Processing time: usually 1-7 business days.
  • Order status changes to “Processing” or “Confirmed”.
  •   Customer receive an update.

3.     Order Packing

Description:

  • The item is picked from inventory and prepared for shipment.
  • Key Actions:
  • Warehouse or fulfillment team picks the items.
  •  Items are inspected and packaged securely.
  •  Packing slip and tracking label are generated.
  • Order status changes to “Packed” or “Ready for Shipment”.

4.     Shipping/Dispatch

Description:

  • The order is handed over to a courier or delivery service.
  • Key Actions:
  • The parcel leaves the warehouse.
  • A tracking number is sent to the customer via email/SMS.
  • Order status updates to “Shipped” or “In Transit”.
  • Customer can now track delivery progress online.

5.     In Transit

Description:

  • The courier is transporting the parcel to the delivery address.
  • Key Actions:
  • Courier provides updates on delivery status.
  •  Delays (e.g., weather, customs) may occur depending on region.
  •  Some couriers give real-time tracking or expected delivery date.

6.     Delivery

Description:

  • The item is delivered to the customer.
  • Key Actions:
  • The courier delivers to the provided address.
  • Signature may be required depending on item value.
  • Status updates to “Delivered”.
  • Customer is notified via email/SMS.

7.     Post-Delivery (Optional Stages)

Possible Actions:

  •  Feedback Request: Store may ask for a review or feedback.
  • Returns/Refunds Policy Applies: If item is defective or wrong.
  • Customer Support: Available for issues like missing items or delivery failures.

8.     Order Delays:

If an order lacks tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date, Tarasu will offer a refund or resend the product at Tarasu expense. Exceptions apply to certain shipping methods and destinations.

9.     Delivered Orders:

Tarasu will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

10. Damaged Products:

A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to Tarasu for approval prior to a refund being issued.

11. Incorrect or Missing Products:

A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to Zendrop for approval prior to a refund being issued.

12.  Order Cancellations:

A full refund is available for orders canceled before being processed and shipped by our warehouse.